Privacy Policy

Last Updated: December 20, 2024

Welcome to Wisp, a desktop application developed by Newcomer Inc. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our application. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Introduction

Newcomer Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy applies to your use of Wisp ("Service"), including any data you provide while using the application. By using Wisp, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Personal Information

Email Address (Optional):
Users may choose to provide their email address when opting to create an account. This information is used solely for account-related communications and support.

b. Non-Personal Information

Usage Information:
We collect non-personal usage data that includes information on how frequently users interact with "Wisps" to engage with in-game text. This helps us understand usage patterns and improve the Service.

Screenshot Data:
When users utilize the Shine or Stream Wisp features, Wisp captures screenshots of the active window. These screenshots are processed to provide translations, definitions, explanations, and pronunciations of in-game text.

3. How We Use Your Information

To Provide and Improve the Service:
Usage data helps us enhance Wisp's functionality and user experience. Screenshot data is used to deliver accurate language learning assistance within video games.

Communication:
If you provide your email address, we may use it to send you important updates, support information, or respond to your inquiries.

Research and Development:
We may share anonymized usage data with university researchers to gain insights into language learning methodologies and further improve Wisp.

4. Data Sharing and Disclosure

Third-Party Researchers:
We share anonymized usage data with academic institutions and researchers to support language learning research. This data does not include any personal identifiers.

Service Providers:
We use Google Firebase for data storage. These service providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Storage and Security

Data Storage:
All collected data is securely stored using Google Firebase services, which comply with industry standards for data protection.

Data Transmission:
Data transmitted between your device and our servers is protected using encryption protocols to ensure its security during transmission.

Security Measures:
We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

6. User Rights

Data Anonymization:
All usage data collected is anonymized to protect your privacy.

Access and Deletion:
You have the right to request access to your data and request the deletion of your account data. To make such requests, please contact us at jasonkappes656@gmail.com.

7. Children's Privacy

Wisp is designed for users of all ages, and there are no minimum age requirements to use the Service. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

8. Cookies and Tracking Technologies

Wisp does not use cookies or similar tracking technologies. However, certain features or third-party services integrated into Wisp may use cookies. Please refer to the respective privacy policies of those third parties for more information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside your country of residence. By using Wisp, you consent to the transfer of your information to countries that may have different data protection laws than your own.